Sky Anytime - on TV on PC on Mobile

Using Sky Anytime on TV

• What will I be able to watch through Sky Anytime on TV?

  Sky Anytime on TV will showcase up to 40 hours of some of the best programmes that Sky has to offer each week. You'll get a choice of entertainment, movies, documentaries and children's programmes.

• Why does my friend have a Sky Anytime on TV Programme that I don't have?

  Because of the way Sky Anytime on TV programmes are sent we can't guarantee that every box will record the same Sky Anytime on TV programme. Also, different Anytime programmes are offered to HD customers - this may explain the difference.

• What is the MiniTV?

  The MiniTV is the TV screen that appears in the top right hand corner of the Sky Anytime on TV listings menu. This screen shows a trailer for the Sky Anytime on TV programme you have highlighted.

• Why don't some Sky Anytime on TV Programmes have trailers in the MiniTV?

  The MiniTV only plays a trailer if the Channel has made one for the programme.

• I've just had a new box installed and I can't see anything when I press the red button for Sky Anytime on TV - why?

  It takes a few days for Sky Anytime on TV to record a full set of programmes - don't worry, you will have the complete set of programmes within a week.

• I've selected to view a programme from "Anytime TV", but it's telling me I need to upgrade my subscription.

  Sky Anytime on TV is all about giving you more value from your existing channels. If you want to see the programme you'll need to upgrade your viewing package to include the channel that it's on.

• I have an HD box, and Im finding that I cannot view a number of Sky Anytime on TV programmes - they tell me that I need to upgrade my subscription, even the ones from the BBC!.

  If you have an HD box, you will need an HD subscription to enjoy the HD Sky Anytime on TV.

• My Sky+/HD box makes whirring noises (which is normal when I'm recording a programme) but it now does it even when I'm not recording.

  This is as a result of our new Sky Anytime on TV service, as programmes are being downloaded to your box. If it is annoying then you can opt out from Sky Anytime on TV by accessing the Services > 6. Sky Anytime on TV Service Set up and change the option to "No". Please remember that once you do this, you won't be able to enjoy any of the programmes offered through Sky Anytime on TV. You can of course get Sky Anytime on TV again by reversing this step, but it will take a few days for the programmes to be recorded onto your box again.

• Every morning my Sky+/HD box is on standby, even though I left it on before going to bed. What are Sky doing to my Sky box - is it about to break down?

  This is a new feature of your Sky+/HD box - we've introduced an Auto Standby mode to help you save power and the environment. If you want to switch the Auto Standby feature off you can do so by accessing the System Setup screen.

• Why can't I get Sky Anytime on TV with my Sky+ box, when my neighbour can get it with theirs?

  Only our most recent Sky+ boxes support Sky Anytime on TV, and the service is now being rolled out to these over the coming weeks. For instructions on how to check if you have a recent Sky+ box, please refer to "How can I get Sky Anytime on TV?" in the Getting Sky Anytime on TV section above.

• Can I use the section of the hard drive that has been set aside for Sky Anytime on TV if I opt out of the Sky Anytime on TV Service? If not, why not?

  We are continuously improving Sky+, and to enable us to make improvements and to offer you more and better services in the future we have reserved part of the hard drive on your box. Sky Anytime on TV is just the first service available to you that makes use of this reserved part of the hard drive. Because of this, even if you opt out of Sky Anytime on TV, you will not be able to use the reserved part of the hard drive to increase the storage space available to you.

• Why have my manual recordings disappeared from the Sky+ planner / are no longer happening?

  It is possible that the latest software download of Sky Anytime on TV to your Sky HD box has deleted your manual recording(s) from your Sky+ planner. If this is the case then all you have to do is set the recordings up again and they will work.

• Why does a message appear telling me that there are no programmes currently available when I press the red "Anytime TV" button?

  This is because your Sky HD box has only recently been installed (or you have just enabled Sky Anytime on TV) and there has not been enough time for the programmes to have reached your box. If it has been a few days since you have had your box installed (or since you have enabled Sky Anytime on TV) then please check that you have a Sky+ subscription set up.

• Do Sky Anytime on TV programmes carry Subtitles and/or Audio Description?

  Anytime programmes and films with subtitles and/or Audio Description provided by the channel will display them according to your settings in Services.

  To enable Subtitles:

  1. Using the Sky Remote Control press the ‘Services’ button.
  2. Using the up/down arrow buttons highlight option 4 and press select.
  3. Highlight option 3 and press select.
  4. Highlight subtitles and press the left/right arrow buttons to change the setting to ON.
  5. Highlight ‘Save New Settings’ and press select.
  6. Press the Sky button on your Sky Remote Control to return to normal viewing.

  To enable Audio Description:

  1. Using the Sky Remote Control, press the ‘Services’ button.
  2. Using the up/down arrow button, highlight ‘System Setup’ and press select.
  3. Highlight Language & Subtitles and press select.
  4. Highlight Audio Description and use the left/right arrow button and change setting to ‘On’.
  5. Highlight 'Save New Settings' and press select.
  6. Press the Sky button on your Sky Remote Control to return to normal viewing.

• Can I record Anytime programmes onto my Sky+ Planner?

  Sky Anytime on TV programmes and films will generally be available to view via the Anytime listings for one week. The exact duration is shown in the ‘Available Until’ column.

  These programmes can be recorded onto the Sky Planner. To place a programme in the Planner highlight the programme and press Record. This means programmes can be kept for as long as required but you will need enough disk space to record the programme.