Sky Anytime - on TV on PC on Mobile

Sky Anytime on Mobile is the on-demand service that helps you get even more out of Sky. Take it with you anywhere to get Sky entertainment video clips, 24-hour news reports, sports updates and goal highlights - plus celebrity gossip, local weather and more on your mobile.

With Sky Anytime on Mobile you can:

• Get daily round-ups from the celebrity world, plus interviews, reviews and previews from Sky One and Sky Movies
• Request alerts and news stories from Sky News and Sky Sports, including weather forecasts
• Personalise the 'My Sports' section to help you follow your favourite teams and events more easily
• Watch live scoreboards giving up-to-the-minute accounts of sports events
• Access tables, fixtures, results and standings for all the top sports
• View and search the entire 7-day Sky TV Guide on your mobile. And if you've got Sky+ you can set it to record using Remote Record
• Check odds, place bets and manage your Sky Bet account.

Plus, if you're a 3G customer with Vodafone, 3 or Orange you can watch more than 20 channels on your mobile with Sky Mobile TV.

If you subscribe to Sky TV, or have a registered active Sky Bet account, you can get Sky Anytime on Mobile for no extra charge.

When using Sky Anytime on Mobile your mobile operator's GPRS or 3G data tariff will apply to the data you download when you view the stories, videos, and other information available. For more information regarding data tariffs and packages, and the way in which your mobile operator charges for downloading data, please contact your operator.

You'll need to check you have a compatible phone, then register for Sky Anytime on Mobile. Follow our simple step-by-step guide.

At this time, all mobile networks support connections to Sky Anytime on Mobile. Please note that network operators may restrict access on some tariff’s or contracts, such as pay as you go. For more information on your contract or tariff please contact your network operator.

No. To use Sky Anytime on Mobile you need either a GPRS or a 3G phone and a supporting contract or tariff. You need a 3G phone only to use the Sky Mobile TV service.

You will need a contract that permits access to the internet to use Sky Anytime on Mobile. Check with your network operator for details.

No. However, your phone memory must have enough space for the Sky Anytime on Mobile application and the data that is downloaded when you are using it (e.g. pictures and videos). Some phones come with a memory card onto which you can choose to install the application if you wish to save your phone's memory. You will need approximately 900KB of space to download the application. If you are unsure whether you have enough space, try removing old text messages or moving camera photos to the memory card.

You will need to change your connection settings to use the Access Point Name (APN) specified by your new network?

What Access Point Name (APN) should I use?
You should select an internet GPRS connection, provided by your network operator or mobile phone manufacturer. You can download the latest APN(s) from the manufacturer's website. Alternatively, if you're not sure which APN to use, contact your network operator for advice.

If you have a new mobile phone, you will need to reinstall the Sky Anytime on Mobile application on your phone. To do this log in to your Sky.com My Sky account and select 'My Sky Profile'. Then click on 'Edit My Sky Profile', go to 'Current Sky Services' and click the link to reinstall the mobile application. This will re-send the service message containing the link to install the application. You will then need to install the application on your new phone.

If you have a new mobile number, you will need to update your Sky.com My Sky account. To do this log in to your Sky.com My Sky account and select 'My Sky Profile'. Next, select 'Edit My Sky Profile', then go to 'View My Personal Details' and change your mobile number. This will re-send the service message containing the link to install the application. If you already have the application on your mobile phone, you do not need to install it again.

You can remove Sky Anytime on Mobile from your Sky.com My Sky account at any time. To do this, log in to your My Sky account, go to 'Current Services' and click on 'Remove' under Sky Anytime on Mobile. You can sign up to Sky Anytime on Mobile again at any time.

Please note that this process simply removes Sky Anytime on Mobile from your Sky.com My Sky account. To uninstall the application from your mobile see How do I remove the application from my phone?

After registering for the service, you will be sent a text message that contains instructions and a link. By selecting this link, the application will be automatically downloaded to your phone and installed.

If you have a Nokia Symbian (S60) phone, the application occupies around 900KB when installed. If you have a Java phone (Nokia Series 40, Blackberry, Motorola, Sony Ericsson or LG) then the application will occupy around 125KB to 150KB.

If your phone has a memory card, then you will be prompted to choose whether to install it there or on the phone itself. Other phones will choose the location, for example in the main menu or in any of the following folders: Applications, Games or Collection.

It depends on the strength of your network signal and your phone. Normally, it should take between two and five minutes to download and install the application.

No, but the initial download of the application may take longer if you have poor reception.

On some Nokia phones, your network operator may have set the default installation setting to be 'Signed Applications Only'. To change this, go to Tools > Manager > Options > Settings and change the Software Installation option from 'Signed Only' to 'All', then install the Sky Anytime on Mobile application. You may wish to set this value back to 'Signed Only' after installing the Sky Anytime application.

You can resend the text message through your Sky.com My Sky account. To do this log in to your Sky.com My Sky account and select 'My Sky Profile'. Then click on 'Edit My Sky Profile', go to 'Current Sky Services' and click the link to reinstall the mobile application. This will resend the text message containing the link to install the application.

You may also want to check that your mobile number was entered correctly when you registered. To do this log in to your Sky.com My Sky account and select 'My Sky Profile', then click on 'Edit My Sky Profile' and go to 'View My Personal Details'.

The application installer will warn you that memory is low and suggest that you try to free some up. Try removing old text messages (including sent items) and old camera photos, then try installing again.

This may be due to connection restrictions on your phone. Please contact your network operator for help removing these restrictions, then try to install the application again from the text message.

How you remove the application from your phone depends on which handset you have. Please either refer to your phone manual or check the help/support section on your handset manufacturer's website.

As part of the installation process, you will be prompted to configure the application to connect to the service. You should enter your username and password, and select the Access Point Name (APN) by which you will connect to the service. This will normally look like MMS/ISP/WAP. If you don't have this information to hand, you can return to the setup later, by opening the application from your phone's menu.

You should select an internet GPRS connection, provided by your network operator or mobile phone manufacturer. You can download the latest APN(s) from the manufacturer's website. Alternatively, if you're not sure which APN to use, contact your network operator for advice.

Yes, you can change the settings by selecting 'Cancel' during the connection stage and changing the settings.

Your username and password are the ones you chose when you registered for Sky Anytime on Mobile on Sky.com (this is also the same username and password that you use to log in to your Sky.com My Sky account). Please note that your password is case-sensitive.

No, your username and password are stored in the application.

To open the application, locate the Sky icon in your phone's menu and select it. To leave the application, select 'Options' then 'Log Off'. This disconnects you from the service. You will not receive updates, or be able to send or receive any data. Please note that pressing the 'End' key (normally used to end calls) does not close the application.

No. If you move to an area where there is no coverage, your log-in session will stall. When you return to an area of network coverage, the application will attempt to reconnect to the network and pick up exactly where you left off.

Yes, providing you have an appropriate global roaming agreement with your network provider to roam using data services in the country that you are visiting.

Check that you have selected a valid Access Point Name (APN) for an internet GPRS connection. If you're not sure, contact your network operator. Check that your username and password are correct. Remember that your password is case-sensitive.

Go to www.sky.com and click on login/register, then click on forgotten password. Once you have correctly answered your security question, you will be able to reset a new password. To enter the new password on your mobile phone, open the Sky Anytime on Mobile application, select 'Cancel' during the connection stage, and enter your new password.

Select ‘Cancel’, which displays the settings screen where you can try re-entering your username and password.

If the error persists go to www.sky.com and try logging in, if you are unable to log in to Sky.com try using the ‘username help’ or ‘password help’ to reset these.

If you cant log in after resetting your details you can select Call Sky from the error message to contact Customer Services on 08442 411 531 for further assistance.

You may be out of a network coverage area. Check your signal strength and try again. If that does not work, contact Customer Services on 08442 411 531 for assistance.

It depends on how far the bet placement procedure managed to reach before the network coverage was lost. Once you're back in a coverage area, you can check the status of your bet by viewing your recent bets in your Sky Bet account. Alternatively, for further assistance, please contact Sky Bet Customer Services on 0845 077 1112.

You may be out of a network coverage area. Check your signal strength and try the following.

Sky Anytime on Mobile is organised around a main menu - the home page, which displays a ticker, and headlines that are available. From the home page, you can select Sky Entertainment, Sky Sports, Sky News, Sky Weather, Sky TV Guide, Skybet, or Sky Mobile TV. Within each of these is a further menu of options, breaking the topic into sub-headings.

From the Sky Anytime on Mobile home page select Sky TV Guide or press 4. Here you can choose the category of channel you want, e.g. sport, by scrolling down or selecting the appropriate number on your mobile's keypad. This will take you to a screen showing a list of programmes being shown on each channel. When scrolling through the channel listings, you can use the following shortcuts:

• Key 2 for page up
• Key 8 for page down
• Key 6 for +24 hours
• Key 4 for -24 hours
• Key # and the channel number to jump directly to that channel

If you are unable to find the programme you are looking for you can use the programme search option. To use programme search simply press * when in the channel list. Then select the name box to search. Search lets you search on programme name, (this includes both the programme title and details that appear in programme synopses like an actor's name), channel number, date and time. This will provide you with a list of programmes that match the information you have provided.

If you've got a Sky+ box and Sky+ subscription, you can use Sky Anytime on Mobile to set Sky+ to record using your mobile phone. All you need to do is access the Sky TV Guide on your mobile from the Sky Anytime on Mobile home page, and set Sky+ to record in exactly the same way as you do on your TV. Before you can use your mobile to set Sky+ to record, you first need to register for Remote Record.

Yes, you can record TV programmes by sending a text message. Just follow the instructions below.

You can view all the Sky Bet racing and football products and prices, but to place bets and perform Sky Bet account operations you must enter a valid Sky Bet username and password. To create a Sky Bet account for yourself, visit the Sky Bet website (subject to eligibility). Once established, you can select 'Sky Bet' from the Sky Anytime on Mobile home page, select the event and bet you wish to make, then input your Sky Bet username and password to continue to place your bet. You can also maintain your Sky Bet account through the Sky Anytime on Mobile application. Once you have created a Sky Bet account on the Sky Bet website you can start using it on your Sky Anytime on Mobile application immediately. For assistance with Sky Bet, please contact Sky Bet Customer Services on 0845 077 1112.

Use your phone's scroll key to move around the application. Normally, you'll use the directional keys to scroll up and down, left and right. Press the scroll key in the middle to make a selection. Check the handbook that came with your phone for instructions specific to your phone.

When a menu is presented, you can also jump to your chosen option by pressing the corresponding number on your keypad. Selecting 'Back' normally returns you to the section you were previously browsing. Selecting 'Home' returns you to the main home section.

Browse through the headlines using the scroll key. Press 'Select' to open an article. Scroll down as you read. Select 'Extras' to check for more options, such as downloading a picture or video. When finished, click 'Back' to return to the list of headlines.

From the home page, select 'Sports', then 'Live'. Select from the live events that are being monitored. Live events may have full commentary (detailed commentary), match highlights (goals, scorers, penalties, etc), or match reports (pre- and/or post-match reports, or comments on the match). By selecting 'Options' you can choose to receive alerts - with or without audio alerts - and other notices.

The fixtures set to be played in the next seven days will be displayed under the relevant headings for the sport and/or league. League tables are also available, as long as there are upcoming fixtures. If there are no upcoming matches, the option for that league or sport will not be shown. (For example, during an international football week, the Barclays Premiership option may not be available, if no Premiership games are scheduled.)

League tables are typically updated shortly after the last match of the day. In some cases, the tables could be updated after an early match. As with all data in the Sky Anytime on Mobile application, you do not need to do anything to force data to update; data will change as it becomes available.

You can personalise Sky Anytime on Mobile to display the sports news of your choice, by using a predefined list of sport categories, teams or sports personalities. Select the 'My Sports' option, then browse the sports categories. A small 'x' shown next to the topic signifies that you have selected this item. You may edit your selections at any time by repeating the process.

No - these items are available only for a short period and can be viewed only within the application. If you have downloaded pictures or videos, you can view them quickly if the article is still available on the application. Otherwise, these items will be deleted by the application to make room for new items as needed. It is possible to send a news article with a picture to a friend or colleague via a multimedia message (MMS).

No. You can only browse or view content when connected to Sky Anytime on Mobile. The articles will change from time to time, depending on what the latest headlines are. Previous articles will be removed to make room for new ones.

When you exit Sky Anytime on Mobile, an on-screen message will display the amount of data you have downloaded in this session. Please note that this does not include data downloaded while watching Sky Mobile TV.

News stories will be typically between 0.5KB and 3KB.

Thumbnail pictures downloaded with the news stories are around 1-2KB and downloaded full pictures are between 2-20Kb. Videos range between 250KB and 2MB.

Your profile data (i.e. selections you've made in My Sports) will be downloaded when the application starts up, as will the main headline. To log in, you'll typically use 15-20KB.

The Sky Anytime on Mobile application always stores the last few pictures and videos downloaded. The oldest of these will be deleted automatically to make room for new download requests. From the Sky Anytime on Mobile home page you can also select 'Options' and then 'Clear Stored Media'.

You will receive any alerts that match your 'My Sports' profile, as they arrive. Please note that pressing the End key (normally used to end calls) does not close the application. You must select 'Exit' from the application's Options menu to close the application.

It depends on the items you've selected and how much news there is.

The application remains open on screen, but no data will be being received by the application (because your phone line is in use instead). Once you end the call, the application will be active on screen and data will be received. While you are on a call, a phone icon will appear at the top of your screen (even while the Sky Anytime on Mobile application is open). NOTE: your mobile account must be enabled to receive voice calls while on a data call - check with your network operator.

Sky Mobile TV lets you watch over 20 TV channels on your mobile phone. Available to Vodafone, 3 and Orange 3G customers, Sky Mobile TV offers a wide choice of live and made for mobile channels featuring news, sports, entertainment, music and movies.

Each Sky Mobile TV package costs £5 a month for unlimited viewing (subject to any fair usage policy of your network operator). Please check with your network operator for any promotional offers and for specific information on channels and charges.

You can only get Sky Mobile TV if you are a 3G customer with Vodafone, 3 or Orange and have a compatible handset.

If you're a Vodafone or 3 customer, to get the best out of Sky Mobile TV you first need to register for and install Sky Anytime on Mobile on your phone.

If you are an Orange 3G customer you'll need to go the Orange website to sign up for Sky Mobile TV.

When you subscribe to Sky Mobile TV you select a channel pack. Please ensure the selected channel is within your chosen package. Also, check we have the correct mobile number registered for you:

• log-in to your Sky.com My Sky account and select 'My Sky Profile'
• Click on 'Edit My Sky Profile' and select 'View My Personal Details'
• Check the mobile number listed. If this is different from the one you used to sign up for Sky Mobile TV, click 'Edit' and change the number.

If you wish to subscribe to additional channels, follow the subscription process again and sign up to the additional pack.

When you open Sky Anytime on Mobile from a compatible phone, the Sky Mobile TV option will be available from the home page. Selecting 'Sky Mobile TV' will take you into the Sky Mobile TV Guide. Simply select the option or channel you wish to view.

Exit and reopen Sky Anytime on Mobile. Press the cancel button during the logging in process and you will be directed to the log-in screen. You should then see an Access Point Name (APN) option. This should be set to a WAP APN setting. When you enter the Sky Mobile TV service you will again be prompted for the APN - select the same APN you set up in the above stage.

These FAQs should answer all your questions. If there is anything you can't find the answer to, select the Options menu, then select 'Contact Sky' and choose whether you wish to contact Sky Anytime on Mobile Customer Services or Sky Bet Customer Services.

• Sky Anytime on Mobile Customer Services - call 08442 411 531

• Sky Bet Customer Services - call 0845 077 1112